Corona virus -19 which is pronounced COVID-19 is the disease caused by a new coronavirus called SARS-CoV-2. WHO first learned of this new virus on 31 December 2019, following a report of a cluster of cases of ‘viral pneumonia’ in Wuhan, People’s Republic of China. A pandemic of COVID-19 was set officially worldwide (1). The current COVID-19 pandemic has a great stress and a big impact on the healthcare facilities. In several countries, the demand for medical care exceeds by far the regular and available resources (2). Chronic and non-urgent acute health care services in different departments from the medical care in hospitals have been fully or partly suspended to increase the capacity of emergency and respiratory care.

On 16 March 2020, the Belgian government rolled out an emergency plan for general practice, in which telephone triage was defined as the primary means of COVID-19 triage, and in which the establishment of physical triage centers was mandated. These centers are accessible after telephone triage, and have a threefold goal: (1) to create a safe environment for general practitioners (GPs) to examine patients with suspected COVID-19 pathology; (2) to ascertain an optimal use of the scarce personal protection equipment (PPE) resources and (3) to avoid congestion at emergency departments by diverting into these triage centers.