Jia SongWeifang Medical University, China
Title: The Status of Emotional Labour and Its Influence on Job Burnout among Village Doctors During the COVID-19 Pandemic in China: A Cross-sectional Study
Background: Village doctors in China are not only the gatekeepers of rural residents’ health but also the net bottom of the medical security system. However, emotional labour is increasingly threatening the stability of the rural primary medical system. In addition, the ongoing COVID- 19 pandemic has further exposed the vulnerability of human resources in China’s rural health system. This study aims to evaluate the current situation of emotional labour among village doctors and explore the impact of emotional labour on job burnout during the COVID-19 pandemic in China.
Methods: A cross-sectional survey was conducted in December 2021 in Shandong Province. We used structured questionnaires to collect data, including sociodemographic characteristics, emotional labour, and job burnout. Data were analysed by t test, analysis of variance (ANOVA), Pearson correlation analysis, and hierarchical multiple linear regression.
Results: A total of 1,093 village doctors from Shandong Province participated in the study. The total mean score of emotional labour was 3.17 ± 0.67, of which the surface acting (SA) score was 2.28 ± 0.90, and the deep acting (DA) score was 3.91 ± 0.93. There were significant differences in SA according to gender and work content (P<0.05) and in DA according to gender, age, education level, and work content (P<0.05).
Pearson correlation analysis showed that SA was positively correlated with job burnout (P<0.001), and DA was negatively correlated with job burnout (P<0.001). Hierarchical multiple linear regression analysis revealed that 29% of the variance in job burnout is attributable to SA ( ? =0.530, P<0.001) and DA (?=-0.154, P<0.001).
Conclusion: Village doctors in Shandong Province performed moderate levels of emotional labour during the COVID-19 pandemic. SA had a significant positive effect on job burnout, while DA had a significant negative effect on job burnout among village doctors.
Jia Song, female, master's degree student of Weifang Medical University, her research interests are primary healthcare, she has published 4 articles as the first author in domestic and international journals, and more than 10 articles as co-author.